QuoteIQ, a CRM platform built for mobile and field service businesses, has announced the launch of Route Density, a new ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

If you have one bad encounter with customer service, you leave with a terrible impression of the company. If you have great service, though, the company is one you will not forget.

Consumers’ response to AI and automation is largely positive, but a majority still say humans provide better support, a ...

Ace Named Highest-Ranked Hardware and Home Improvement Retailer Among Competitors in Survey of 3,500 Companies OAK BROOK, Ill., Jan. 5, 2026 /PRNewswire/ -- Ace Hardware, the world's largest hardware ...

Your frontline teams are your brand. They influence satisfaction more than any marketing campaign ever will. But they can't ...

As colder, more seasonable winter temperatures settle back into the region this week, many people are naturally using more energy to keep warm. Applications are now open in New York for the Emergency ...

Our team tests, rates, and reviews more than 1,500 products each year to help you make better buying decisions and get more ...

As companies turn to AI agents to solve manpower constraints, over nine in 10 APAC consumers say they want clear explanations for AI-driven decisions ...

The NAR REALTOR Benefits® Customer Experience Award celebrates RentRedi’s impact on real estate agents who advise rental ...

Overview:  AI handles routine questions instantly, while humans focus on complex and emotional issues. Done right, support feels more personal, not automat ...

Local moving company provides comprehensive residential and commercial moving services across New Jersey with emphasis ...