Investing in the gaming sector often requires a strong stomach, not just for the regulatory headlines, but for the games ...

Most sales pitches fail for one simple reason: they try to say too much. It’s natural to be passionate about your product or ...

Margins are razor-thin and retailers are rethinking whether policy tweaks or smarter prevention will make the difference during a high season of returns.

An executive recently asked me, what’s the biggest mistake leaders make when rolling out a customer experience strategy? My answer was simple. Most leaders think about the customer first.

Consumers returned nearly $900 billion worth of merchandise in 2024. Return fraud is on the rise and retailers are using ...

Refunds typically take about three business days to appear on your account. However, the time to get a refund on your credit ...

Stricter return policies mean more shoppers are stuck with items they don’t want, making “return-less” purchases increasingly ...

The average return rate last year was about 17%, according to industry data. Retailers say fraudsters are increasingly exploiting lenient policies, often by sending back cheaper or different items ...

In this frank HBR Executive Live conversation, two high-profile leaders—Michael Lynton, former CEO of Sony and Joshua Steiner, a former chief of staff at the U.S. Treasury Department—offer a rare ...