Plume Design, Inc. ("Plume"), the leader in intelligent services for ISPs serving connected homes and small businesses, today ...

Plume has acquired Dublin-based Sweepr, adding an AI-native customer-care orchestration layer to its cloud platform for ...

Combined platform turns real-time network intelligence into guided and automated actions across every support channel - ...

Streams.AI for Microsoft Teams keeps users working inside Microsoft Teams while ensuring communications stay available ...

Next-generation Integrity® Back Office platform modernizes toll processing and E-ZPass® account management across ...

The IT talent landscape has stepped into 2026 with significant influence from the rapid adoption of Artificial Intelligence (AI) and IT talent needs. Widespread adoption of AI and increasing digital ...

Every American has faced the maddening experience of bad customer service. My favorite example has always been Comcast, which ...

Real-time voice artificial intelligence startup Deepgram Inc. has reasons to think the new year could be a good one after ...

Discover how the UAE's Ministry of Human Resources and Emiratisation is revolutionizing the labour market with artificial ...

Sophie Live evolves remote visual assistance from human-only video support to intelligent-first service, using proprietary Visual AI models to assist service agents and improve outcomes with every ...

For years, data was treated as a straightforward asset. The logic was simple. Collect more. Store more. Use more. DPDP breaks that logic.

Explore how airlines are reinventing communication strategies to tackle disruptions by embracing automated, real-time, and ...