Receiving a text about a customer refund can seem like good news—until you start to suspect it may simply be a scam. That has ...

A Verizon outage today, Wednesday, Jan. 14, is causing many users to report that their phone is locked in SOS mode. Thousands ...

Did you get a text from Verizon about a $20 account credit? You're not alone — and you're probably wondering whether it's ...

Verizon today announced it will be offering customers a $20 account credit after a major outage on Wednesday, and action is ...

Some customers were seeing an "SOS" mode, which indicates no cell service, or "network unavailable" message on their phones.

Long wait on Verizon's Customer Service or chat? It's confusing, but here's how and when you'll get $20 bill credit for the ...

On Jan. 15, Verizon also announced that it will issue $20 outage credit to customers affected, but they must log on and ...

In a statement, Verizon said that "we let many of our customers down," adding that it will give account credits to those ...

The Verizon outage didn’t impact only Verizon users.

Verizon is offering a $20 bill credit to customers impacted by a widespread service outage on Wednesday. The credit is not ...

Shortly after resolving the outage, which lasted about 10 hours, Verizon granted the request of angry customers by promising ...