Contact centers today wrestle with multifaceted operational challenges that impact their ability to deliver consistent, high-quality customer experiences. These range from managing high employee ...

As a staff writer for Forbes Advisor, SMB, Kristy helps small business owners find the tools they need to keep their businesses running. She uses the experience of managing her own writing and editing ...

Former FBI and DEA agents have teamed up with high-tech developers to create a user-friendly, AI software to simplify and analyze financial transactions and data for criminal investigations and ...