In today's hyperconnected world, social media has become a critical channel for businesses to understand consumers. While ...

Artificial intelligence startup Reasoner today launched a new sentiment analysis tool for video calling applications that goes beyond simply taking notes of meetings and analyzing what was said.

Understanding customer feedback is important to improve products and services, enhance customer satisfaction, and drive business growth. Several customer feedback analysis tools have emerged to help ...

Cultural sensitivity matters. Sentiment systems now account for cultural nuances, which helps support global trust and better customer relationships. Throughout my three and a half decades in the ...