Long wait on Verizon's Customer Service or chat? It's confusing, but here's how and when you'll get $20 bill credit for the massive Verizon outage.

It's now official: Verizon customers will get a $20 credit after the nationwide outage Jan. 14. The service outage Wednesday lasted almost 10 hours and affected more than 1.5 million customers across the United States, including Florida, leaving customers seeing "SOS Only" on their phones and unable to make calls or send/receive texts.

Over 1.5 million Verizon customers had reported outages, according to Downdetector, but by late Wednesday the company said service had been restored.

The outage cut off tens of thousands of users and lasted more than six hours. The cause was not immediately clear.

Verizon’s outage yesterday was bad, but it proved the company knows one thing: When things go wrong, humans want to speak to humans.

Verizon said it resolved an outage that disrupted many U.S. customers' calling and other cellular services for more than 10 hours Wednesday. The carrier didn't specify what caused Wednesday's disruptions,

During the Verizon outage, police warned that contacting 911 could be tricky. Big disruptions can have cascading effects on everyday life.