Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

She managed to gain brief access to her Instagram account, but before her eyes, she was watching someone message Meta's ...

Retailers and tech companies are empowering AI agents to make independent decisions, with major announcements expected at the ...

The Economic Hardship Reporting Project and The Nation report on retail automation's negative impact, revealing potential price gouging and worker challenges amidst technological advancements.

Your frontline teams are your brand. They influence satisfaction more than any marketing campaign ever will. But they can't ...

I am writing about my niece's awful experience with furniture retailer The Range. I feel it has failed to show a shred of compassion towards her.

New C-suite job titles can be confusing. Here's a breakdown of traditional and modern C-suite roles and why job titles must ...

There are many opportunities for people over 60, which proves that age is no barrier to meaningful work. If you're looking for a way to get ahead financially, there may be a job for you. Employers ...

As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get fulfilled quickly and painlessly, issues can still occasionally arise, especially during the busy ...

Today at NRF 2026, Google Cloud unveiled Gemini Enterprise for Customer Experience (CX), an agentic solution designed to bring shopping and customer service together on a single intelligent interface ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get ...

Former head of digital strategy for the French Armed Forces and a senior figure in special operations, Laurent Boïté joins ...