Pacific Gas & Electric customers are going to see changes to their electricity rates starting in March, according to an email ...

Mark Speare, a fintech executive with experience across B2B and B2C SaaS, customer success and trading technology, examines ...

Johnson Brothers Plumbing expands in 2026—hiring, adding fleet and tech to deliver faster, licensed plumbing service ...

Flip, a startup that claims to offer an Amazon Alexa-like voice AI experience for businesses, has raised $20 million in a ...

AI automation has already shown its value for standardized, high-volume processes. Now, genAI and agentic AI can deliver humanlike service in less standardized interactions.

The execution-first approach has made IBT a trusted outsourcing partner across industries where failure is not an ...

The Choctaw Cultural Center won the 2025 Excellence in Customer Service Award. The director of development said this award ...

Global enterprises adopt AI contact center AI as virtual agents and automation reshape operations and customer experience. BERKELEY, CA, UNITED STATES, January 5, 2026 /EINPresswire.com/ — AI Contact ...

My parents are in their 80s, and every time I visit them, I’m reminded of something profound: health is their top priority, and nothing compares. As we age, our values often shift, and for many senior ...

Japan’s call center industry faces mounting labor shortages and rising operational costs—pressures that threaten service continuity and profitability across the country’s labor-constrained service ...

Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he ...

Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he ...