A number of travel companies want you to pay extra to bypass the bot and talk to a human. The Travel Troubleshooter opines on ...

As AI chatbots frustrate travelers during disruptions, some travel companies are considering charging extra to reach a human.

Model Context Protocol (MCP), a new open standard that defines how AI systems connect to data and tools, helps solve the ...

How do you know if a chatbot is giving the correct answer? This is an important question for companies that use large ...

The West Midlands Police football fan ban drama is only the latest in a long line of public embarrassments caused by people ...

The information you already hold is probably enough to create a time-saving chatbot or reduce the drudgery of endless reports ...

ServiceNow tacked agentic AI onto a largely unguarded legacy chatbot, exposing customers' data and connected systems.

undeniable efficiency, it cannot replicate the nuanced, empathetic understanding that defines authentic human interaction.

If you’ve ever dealt with a chatbot, they’re usually on the informative side of a discussion and are not the ones making ...

The key will be to ensure the new retail experiences are better and more efficient without inadvertently bungling the ...