The parent company of Winnipeg spa Thermea is pulling a guest experience survey that asked what one customer says were ...

Gathering feedback, measuring customer satisfaction, validating a product idea, or simply polling an audience: the uses of ...

2025 brought a new level of intensity to customer experience (CX) and consumer behaviour. In 2025 AI went mainstream, but ...

Nutshell reports that ethical AI practices in sales build customer trust through transparency, human oversight, and ...

Poremba reported that Legends Global subscribes to a customer experience platform — Qualtrics — on which the arena measures guest feedback from its events. “I am happy to report our venue had some ...

What influences how people buy online? What do your visitors value? And what can Shopify and other ecommerce businesses do to increase the chance of a ...

Amid heightened network expectations, communications providers are faced with increasingly complex environments.

Digital transformation and AI are top priorities for North America’s largest finance teams, Deloitte's survey finds.

A contact form is often the first real interaction between your brand and a potential customer. Done well, it builds trust ...

In 2026, higher education law enforcement will prioritize belonging-driven policing, AI-enhanced security infrastructure, ...

A practical guide to the ideal enterprise MarTech stack, covering key layers, must have tools, and CMO principles to simplify ...