A vulnerability that impacts Now Assist AI Agents and Virtual Agent API applications could be exploited to create backdoor ...

New white-label platform analyzes 100% of customer conversations and delivers tasks, alerts, coaching, and executive ...

AI Knowledge Base Builder is a production-ready application that automatically extracts question-answer pairs from customer service conversation transcripts using Claude AI, clusters similar questions ...

SDLC Corp. Co-Founder and Chief Business Officer Anuj Yadav's work on Pulastya reflects a broader shift toward AI systems ...

I wrote about some of the bigger players in Calgary’s coffee scene — Fratello, Phil and Sebastian, Monogram, Rosso and the ...

Customers average 24% chat-to-order conversion, with peaks as high as 58%, by unifying service and shopping to drive higher engagement and ROINEW YORK, Jan. 13, 2026 (GLOBE NEWSWIRE) -- At NRF 2026, ...

Businesses risk losing trust, sales and customer loyalty when they rely primarily on AI for customer service. When customers ...

The platform has become a core technology around the world, relied on by governments and extended families alike. What are we ...

Learn what conversational commerce is, why people ask chatbots where to buy, and how this changes visibility for small ...

Industry-specific cloud platforms bring proactive, orchestrated agentic AI to every commerce moment PALO ALTO, Calif., Jan. 08, 2026 (GLOBE NEWSWIRE) -- Talkdesk®, Inc. today introduced Customer ...

Advancing Talkdesk Retail Experience Cloud™ with CXA-Powered Commerce Orchestration Commerce Orchestration turns every dialogue into a revenue opportunity. It leverages natural language to guide ...

VoAgents’ self-learning voice AI technology enables 24/7 customer engagement, lead conversion, and operational efficiency across industries. Imagine having your best employee available on every phone ...