KANNAPOLIS – The Kannapolis Customer Service Department has launched a new online payment portal for utility customers. A press release from the city indicated that the new portal will provide ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

A McDonald’s customer is being hunted by police after throwing a freshly-made cup of boiling hot coffee at a manager during a row over a refund. Shocking CCTV footage shows the female customer ...

AI is slowly taking over the world, infiltrating every element of our day to day lives. There are a ton of useful purposes for AI companions, whether it be image or video generation or helping speed ...

That is just a three-year window, and you may expect that high-profile firms like those on the 500 list may value the traditional human touch — and pay for it — more so than less deep-pocketed ...

Of all the startups that have come and gone, the personal finance company Klarna might be one of the best bellwethers for the finance industry overall. That’s not an exaggeration — after rolling out ...

Tallahassee is using AI in various city departments to improve efficiency and services. Key AI implementations include customer service chatbots, data compilation software, and AI-assisted policing ...

Has Vanguard Fixed Its Customer Service Problems? Dan Lefkovitz: The question that’s probably top of mind for a lot of our listeners: Where do things stand with regard to the customer service ...

Students at Job Corps centers across the country, including Tongue Point Center in Astoria, filed a class action lawsuit Thursday in an attempt to prevent the Trump administration from shutting down ...

In this guide, I’ll walk you through what to include, why it matters, and how to write a job description clearly. There’s also a template you can download for free. Hiring the right person doesn’t ...

Calling its workforce “bloated,” the Social Security Administration announced Friday plans to slash about 7,000 jobs, or roughly 12% of its staff. The potential cuts are part of a larger ...