As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get fulfilled quickly and painlessly, issues can still occasionally arise, especially during the busy ...

Dear Eric: This is in response to “Need Help”, who encountered trouble understanding customer service reps. I worked in a call center, international department until my retirement. Because every phone ...

Mexican American GOP lawmakers have been largely silent on MAGA’s sombrero memes this week. President Donald Trump on Monday shared a video featuring House Minority Leader Hakeem Jeffries and Senate ...

DEAR ERIC: I often need help with tech support. When I call I sometimes get a representative with a strong accent that I can’t understand. What is a polite way to address this? I sometimes just thank ...

Childish GOP Representative Mark Green derailed a recent hearing featuring DHS Secretary Kristi Noem by talking about a meme he saw on the internet. George Clooney reminds CBS, ABC how to stand up to ...

OREM — When you need help with some sort of problem — it could be a glitch with a product you've bought or maybe a billing issue with a service you use — your first instinct might be to Google a ...

RSS Insurance announces the Risk & Insurance Education Alliance has recognized Yodi Suggs, an account executive with RSS Insurance, as the 2025 Outstanding CSR of the Year recipient for the state of ...

Has Vanguard Fixed Its Customer Service Problems? Dan Lefkovitz: The question that’s probably top of mind for a lot of our listeners: Where do things stand with regard to the customer service ...

Scammers don't just reach out directly — they also set traps by creating fake websites and listing fraudulent phone numbers online that appear to belong to legitimate companies. Venmo warns that its ...

In Aesop’s fable “The North Wind and the Sun,” the two forces of nature argue over who is stronger. To settle the debate, they test their power on a passing traveler by trying to remove his cloak. The ...