Homeowners in Sedgefield interested in exploring deck options can contact Piedmont Decks and Outdoor Living at (336) 895-1785 ...

Salesforce Personalization, leveraging FedRAMP High authorized components, offers unparalleled capabilities to support these ...

CMSWire Advisory Board members reveal why operating models, decision rights and trust define the next era of CX.

While more businesses have adopted intelligent customer service systems to improve efficiency, consumer complaints are mounting over chatbots' inability to understand or resolve problems, with ...

After being named by Discord as the third-party responsible for the breach, 5CA said none of its systems were involved. Discord informed users on October 3 that some of them may have had their ...

Discord has informed users that a data breach occurred at a third-party vendor that has resulted in the exposure of about 70,000 users’ government identifications. Discord said that its system was not ...

Hackers stole partial payment information and personally identifiable data, including names and government-issued IDs, from some Discord users after compromising a third-party customer service ...

“When you work in customer service, you essentially become the listening ear for the people you serve. And when those people are the entire population of Amsterdam and millions of tourists—well, then ...

Headquartered in Hong Kong, GP Batteries was established in the 1960s and operates in over 50 countries and regions worldwide. Its broad range of batteries is widely used in household appliances, ...

A data breach stemming from a third-party customer service database has affected European airlines Air France and KLM Royal Dutch Airlines. The sister airlines are part of the Air France-KLM Group and ...