In December, TriCounty EMC’s very own Anna Smith, along with several coworkers at the TriCounty EMC office made their yearly ...

Serval Inc., a startup using artificial intelligence to process help desk requests, has raised $75 million in funding at a $1 billion valuation. Sequoia led the Series A investment. Serval said in its ...

We may receive a commission on purchases made from links. Chronic back pain is the eternal nemesis of desk workers everywhere, whether you work in an office or remotely at home. Given how common desk ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

The widespread practice of hoteling desks across federal departments and agencies could complicate any plans to return employees to the office full-time, an Ottawa management expert says. “Hoteling ...

David Byrne and his gigantic band of blue-clad backing musicians squeezed into the NPR offices for a Tiny Desk Concert, featuring a pair of Talking Heads classics. While the setup didn’t necessarily ...

BAY MINETTE, Ala. (WALA) - November is the month of giving and it’s also a time of year we honor our military veterans. Baldwin EMC has wrapped both of those endeavors into one impactful event. The ...

A six-step framework for building a production-ready AI agent that handles those repetitive tasks you don’t want your IT team spending their days on. Help desks need help. But many of the agents ...

It doesn’t take much time or technical complexity for threat actors to compromise a service desk. Here’s how a typical attack might play out in a single day: 09:23 - Attacker scrapes LinkedIn for ...

AT&T is consolidating 22 internal help-desk centers into six US locations, according to sources. The move comes after a memo from CEO John Stankey and an employee survey revealed falling engagement.

IT services provider Cognizant is facing a multimillion-dollar lawsuit from one of its customers, which claims lax security procedures enabled the Scattered Spider hacking collective – blamed for the ...

Hacking is hard. Well, sometimes. Other times, you just call up a company’s IT service desk and pretend to be an employee who needs a password reset, an Okta ...