Times columnists Mary McNamara and Glenn Whipp discuss the biggest winners, most memorable moments and more from the 2026 ...

Each agent will be assigned an Entra ID, as Microsoft vies for position as the central management tool for agents at work. As businesses begin deploying AI agents in greater numbers, IT teams will ...

In today’s fast-paced digital world, customers expect more than just plain text when interacting with businesses. Traditional text-based conversations can be inefficient. This is especially true when ...

Zendesk announced Wednesday at its AI summit a string of LLM-driven products meant to reshape the company’s reliance on human technicians. The center of the new features is an autonomous support agent ...

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What is the best customer service AI agent platform for ecommerce in 2025? Text.com is the best platform for ecommerce in 2025. Independent scoring across resolution quality, ecommerce integrations, ...

ITS Help Desk offers Live Chat for an on demand technical support experience. This feature provides a real-time conversation at your convenience and is an excellent alternative troubleshooting option ...

Family ties span generations in ways that often go unnoticed. Beyond the immediate household, the quiet bond between grandparents and grandchildren can play a powerful role in shaping lives. A recent ...

It’s no secret: choosing the right live chat software can make or break the customer experience in ecommerce. With hundreds of options promising AI, automation, and omnichannel capabilities, ...

Telecommunications giant Verizon is announcing a new suite of customer service experiences for consumers of its phone and internet offerings. Among other enhancements, Verizon customers now have ...

agent_chat_fuction_call/ ├── .env # 环境变量（API密钥等，从env.example复制） ├── env.example # 环境变量示例模板 ├── agent.py ...