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Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

When you swipe through your feed, what halts you halfway? A witty caption, a trending audio, or a photograph so clear you can almost reach out and touch it? For everyone else, it is the photo that ...

That is just a three-year window, and you may expect that high-profile firms like those on the 500 list may value the traditional human touch — and pay for it — more so than less deep-pocketed ...

Cancelled flight triggers a nightmare scam — costing Dan Smoker $17,000 Dan Smoker’s dream family trip to Europe turned into a nightmare—not because of a cancellation, but due to a call he made to ...

This study examines the interaction between post-sales service quality and brand image in shaping customer loyalty within Malaysia’s national automotive sector. Grounded in SERVQUAL, ...

I got an early look at tm:rw, an electronics showcase in Times Square filled with high-end gear and hands-on attractions. I’m PCMag’s home theater and AR/VR expert, and your go-to source of ...

SAN FRANCISCO, April 9 - Verizon (VZ.N), opens new tab said an AI assistant for the company's customer service representatives built using Google (GOOGL.O), opens new tab models had cut down on call ...

Figuring out how to get support as a customer can be challenging. But with Chime — a fintech company that offers banking services purely online — contacting customer service is straightforward.

WASHINGTON, Dec 10 (Reuters) - U.S. Postmaster General Louis DeJoy defended plans to buy a rising number of electric delivery vehicles and said he did not plan to return funding earmarked for ...