Ayaneo intends to overhaul its customer service and is putting things on hold until it can get everything squeaky clean.

IT leaders share their best tips for getting out of the ‘order taking’ rut and becoming a trusted advisor to the business.

New Voice AI automates call intake, triage, and dispatch to reduce costs and improve customer experience NEW YORK, NY, ...

Traveling with Qatar Airways is a luxurious and convenient experience, but discovering a call for help at +1-888-510-9636 ...

TSNN takes a deep dive into the newest tech solutions for events of all types, plus the latest must-know industry news.

The post Technician Needed Access To Old Engineering Files, But When IT Demand A Ticket For Everything, He Overloaded Their ...

The Brief keeps Texas voters and political observers up to speed on the most essential coverage of their elected officials, the policies that shape their daily lives and the future of our great state.

A new phishing scam is getting a lot of attention because it uses real Apple Support tickets to trick people into giving up their accounts. Broadcom's Eric Moret shared how he nearly lost his entire ...

The MBTA’s commuter rail ticketing system, mTicket, is back on line and passengers can once again buy tickets through the app, Keolis Commuter Services said. The system was first reported as not ...

A second major Texas university system is restricting how faculty teach — and students learn — about race and gender in campus lecture halls. The Texas Tech University System banned courses that ...

ATLANTA — Georgia and Georgia Tech square off Friday afternoon in one of the most highly-anticipated editions of Clean, Old-Fashioned Hate in quite a while — and the get-in ticket prices reflect it.

When the San Francisco Giants wanted to generate more ticket revenue, they turned to XNow, the first verification-as-a-service (VaaS) and dynamic segmented pricing (DSP) platform. Fan Segmentation and ...