Verizon Communications said Thursday that customers who were affected by Wednesday's cell service outage can redeem a $20 account credit through their Verizon account.

Groupon (GRPN) upgraded to Buy after selloff; strong billings, accelerating revenue growth, buybacks and FCF support rebound.

You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

Why Won’t Groupon Refund Me? The Restaurant Closed! Sofya Mumford’s $65 Groupon voucher is worthless after the restaurant goes out of business. Why won’t the company refund her money? Question: I ...

Q: I bought a voucher through Groupon for a restaurant in Minneapolis. The restaurant closed before I could use the voucher. I asked Groupon for a refund but it refused and instead gave me $65 in ...

Nintendo of America has made the decision to outsource its customer support services, resulting in hundreds of contractors losing their jobs amid concerns Nintendo’s customer support will suffer as ...

That is just a three-year window, and you may expect that high-profile firms like those on the 500 list may value the traditional human touch — and pay for it — more so than less deep-pocketed ...

In Aesop’s fable “The North Wind and the Sun,” the two forces of nature argue over who is stronger. To settle the debate, they test their power on a passing traveler by trying to remove his cloak. The ...

24/7 live chat launches. Personalized support uses Google Gemini. Verizon is giving its customer service a major upgrade with the help of AI. The company recently announced a new support system that ...

We rate Groupon Strong Sell with a $10 PT, as current valuation is unjustified despite some NA Local billings momentum. Our above-consensus revenue forecasts reflect operational progress, but ...