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Voice Lesson for Call Center Agents | the basics
In this video, you'll learn what tone of voice is, how important it is for a call center agents, and how it affects/changes the meaning of a spoken statement. 0:00 intro 0:15 What is tone of voice? 0:28 Listening exercise 1:05 Happy tone of voice 1:25 Concerned 2:24 Reassuring 4:42 Angry/annoyed 5:36 Monotonous 6:37 Tone of Voice & Confidence
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