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YouTubeCSM Practice
What is a Customer Success Manager?
#customersuccess #csmpractice #csm #role What is the role of a Customer Success Manager? Traditionally, the customer success manager is in-charge of maximizing VALUE for the company he works for, which typically include increasing: ️ Customer retention ️ Upsell revenues ️ User adoption ️ Advocacy In addition, the customer success ...
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